1. Information We Collect

a) Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping & Billing Address
• PIN Code
• Payment-related details
• GST details (if applicable)

b) Order & Transaction Information

• Purchased products
• Order history
• Delivery details
• Refund or cancellation information
• Payment status

c) Technical & Device Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage behavior
• Cookies and analytics data

2. How We Use Your Information

• Processing and delivering orders
• Customer support and communication
• Sending order updates and tracking details
• Improving website performance and user experience
• Fraud prevention and security monitoring
• Marketing offers, discounts, and promotions
• Legal and regulatory compliance

3. Payment Information

We do not directly store complete debit/credit card or banking details on our servers.

Payments are securely processed through trusted third-party payment gateways such as:

• Razorpay
• Cashfree
• Paytm
• UPI and banking partners

Such payment providers maintain their own privacy and security policies.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve browsing experience
• Remember user preferences
• Analyze traffic and website performance
• Enable cart and login functionality

Users may disable cookies through browser settings, though certain features may not function properly.

5. Sharing of Information

We may share limited information with trusted third parties only where necessary, including:

• Courier and logistics partners
• Payment gateway providers
• Technology and hosting service providers
• Legal or government authorities when required by law

We do not sell or rent personal information to third parties for unauthorized marketing purposes.

6. Data Security

We implement commercially reasonable security measures to protect your information against unauthorized access, data misuse, loss or theft, and alteration or disclosure.

However, no internet transmission or storage system can be guaranteed as completely secure.

Users are responsible for maintaining confidentiality of their account credentials.

7. Food Product Information Disclaimer

Product images displayed on the website are for illustrative purposes only.

Actual product packaging, color, texture, or appearance may vary depending on batch production, raw materials, lighting conditions, and packaging updates.

Customers are advised to read ingredient and allergen information before consumption.

8. Marketing Communications

We may send:

• Promotional offers
• Product updates
• Festival discounts
• New launch announcements

Users may opt out of marketing communications anytime through unsubscribe links or by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for:

• Their privacy practices
• Their content
• Their policies or services

Users should review third-party privacy policies independently.

10. Children's Privacy

Our services are not directed toward children under the age of 18 without parental supervision.

We do not knowingly collect personal information from minors.

11. User Rights

Users may request:

• Access to their information
• Correction of inaccurate information
• Deletion of account data (subject to legal obligations)

For such requests, users may contact us through the details below.

12. Retention of Information

We may retain user information for business operations, tax and accounting requirements, legal compliance, fraud prevention, and dispute resolution.

Retention duration may vary depending on applicable laws and operational requirements.

13. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Updated policies will be posted on this page with revised effective dates.

Continued use of the website after updates constitutes acceptance of revised terms.

Contact for Privacy Queries